Brunt.com.au (“Arthur Brunt Quality Grocer Pty Ltd”) is committed to providing you with high-quality groceries. However, we do understand sometimes refund requests may be made. This policy sets out circumstances in which we may provide refunds in respect of a specific issue, at our absolute discretion.
Returning a product
We will gladly replace or refund incorrect products received or products that have been damaged or spoiled. Please note we will request an image of the product/label. For all returns and replacement enquires please contact firstname.lastname@example.org within 7 days of delivery. Arthur Brunt Quality Grocer cannot issue refunds for change of mind or incorrect product choice.
Returned items must be returned in the same condition in which they were sent including the sealed packaging the product was delivered in.
We are unable to accept returns on the following:
- Products that have been held for more than 7 days from delivery
- Product that has been removed from its original sealed packaging
- Product that has been cooked, cut or partially consumed by the customer
Additional return details
For purchased returns, please contact email@example.com within seven days of receipt. Due to the nature of our business, an identical replacement may not always be possible, but we will do our best to help you.